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Support > Ecommerce > Accepting Payments Through Your Shop

Create Payments FAQ's

Create Payments is Create's very own secure payment gateway provider, powered by Worldpay from FIS, the UK's leading payment provider.

We've compiled a list of frequently asked questions with regards to Create Payments below:

What is Create Payments?

Create Payments is a fully integrated payment gateway for processing card payments through your shop. Create Payments offers users complete management over their checkout including the ability to view transaction volume, sales and total revenue generated through our tailor-made reporting system.

Processing payments and orders could not be easier with exclusive control over transaction information and refunding.

Visit our website or read all about the gateway in our HelpCentre guide "What Is Create Payments" for more details.

Is there a setup fee?

There is no setup or joining fee with Create Payments!

Can I apply for Create payments?

Currently, Create payments is available to UK businesses only. If your business is UK based, you are eligible to use this gateway.

The currencies in which you are able to accept through this gateway are out of a choice of 140 of which you can have up to 5. For further information on accepted currencies please see below.

Unfortunately, if your business is outside of the UK, you will not be eligible for Create Payments at this time. For further payment gateway options with Create please see our Eccomerce Payments page.

What are the transaction fees?

There is no monthly or annual account fee
Standard transactions are charged at a fixed 2.4% on individual payments
All corporate / business card transactions are charged at 2.9% + 20 pence per transaction. This applies to all Visa, Mastercard, and Mastercard Electron corporate card transactions.

How long does approval take?

Approval can take anywhere from 24 hours to a week. If additional information is required, you will be contacted directly by Worldpay, our partner gateway providers, who may need some extra information from you in order to process your application successfully. Please do keep an eye out for emails from Worldpay and action on these to ensure your application goes through as quickly as possible. The sender email may look similar to "onlineapplications@worldpay.com" or "RSC_EcommBoardGhead@fisglobal.com".

Is there a contract?

Yes, your contract with Create Payments begins once you have been approved. However, you are free to cancel this at any time.

Click to read the terms of the agreement.

What cards are accepted through Create Payments?

Create Payments accept the following credit and debit cards:

Visa
Visa Debit
Visa Electron
Maestro
Mastercard
American Express

What currencies can I accept payments in?

The 'acceptance' currencies are the currencies in which your customer can pay in on your website. This can be different from the 'settlement' currency which is the currency in which we will pay you.

Create Payments allows you to add up to 5 acceptance currencies for every settlement currency out of a list of over 140 currencies.

At the time of Activation, we will enable GBP, EUR and USD for you by default. Once you have submitted your application form and have confirmation that your account is live, you will be able to add additional acceptance and settlement currencies by going here (requires you to be logged in with Worldpay).

Can I have multiple gateways set up at the same time?

Yes! To give your customers more choice of payment, you can add a second and third payment gateway to your shop depending on your package type.

See our package comparison page for more details.

How long will it take for me to receive the funds?

You will receive the settled amount from transactions around twice a week. Once the status of an order is SETTLED, this amount will either be transferred to your bank account within the next five days, or the amount has already been transferred to your bank account. For more information on settlements please see our HelpCentre guide "Receiving Settlements Through Create Payments".

Can I refund an order with Create Payments?

Yes. You are able to both fully and partially refund orders placed using your Create Payments gateway. For further information on how this works please take read "How To Issue A Refund With Create Payments" over in the HelpCentre.

What do the different transaction statuses mean?

SUCCESS

Status SUCCESS means that the customer's financial institution has successfully processed the payment and the money will be transferred to your Create Payments.

FAILED

Status FAILED means the customer's financial institution refused to authorise the payment. Possible reasons for refusal are: an exceeded credit limit, an incorrect expiry date, insufficient balance, or many others depending on the selected payment method.

REFUNDED

A payment obtains the status REFUNDED once the customer's financial institution has processed the refund and the amount has been transferred to the cardholder's account. The amount will be deducted from the next total amount to be paid out to you.

SETTLED

A payment with the status SETTLED is ready to be paid out. This amount will either transferred to your bank account within the next five days, or the amount has already been transferred to your bank account.

CHARGE_BACK

The status CHARGED_BACK means the cardholder reversed a payment processed by their bank or credit card company. For instance, the cardholder contacts his credit card company and denies having made the transaction. The credit card company then revokes the already captured payment. Please note the legal difference between shopper who ordered the goods and cardholder who owns the credit card and ends up paying for the order.

In general chargebacks only occur incidentally. When they do, contacting the shopper can often solve the situation. Occasionally it is an indication of credit card fraud.

Create is not always informed in advance about pending chargebacks and therefore cannot always inform it's merchants in an earlier stage. However, if the financial institution notifies Create first of an upcoming chargeback by means of an Information Request, you have the possibility to challenge the chargeback (see sections INFORMATION_REQUESTED and INFORMATION_SUPPLIED).

CHARGEBACK_REVERSED

Occasionally, an unsolicited financial transaction may occur, for instance when a second chargeback for the same order arrives from the financial institution. To prevent an erroneous unbalance on your account as a result of such an incorrect transaction, Create Payments creates a counter transaction where the payment status is set to

INFORMATION_REQUESTED & INFORMATION_SUPPLIED

Chargebacks arrive in one of two forms: with or without prior notice by the financial institution. This prior notice is called an Information Request. When Worldpay receives an Information Request for a payment, the system automatically sends you a Card Dispute notification by email. The status of the payment is changed to INFORMATION_REQUESTED. You will then be able to provide information via email, at which point the status will change to INFORMATION_SUPPLIED.