Support > Ecommerce > Postage Setup
As part of building your shop, you're going to want to set up your postage charges. This is done in the "Postage & Tax" settings in your shop. In this guide we will be covering how to configure your Postal Zones and Types and offering some suggestions of what to consider when setting these up.
Your "Postage & Tax" options can be found by following the steps below:
When working out how to charge your customers for postage, you may need to reflect on a number of factors.
Please consider these points as you read this guide, as this will help you to decide on which postage option will be the best for you.
Your postage settings are configured using postal "zones". A "zone" could be, for example, UK, whilst another "zone" could be Europe.
The two default zones that are already set up are "Home Country" and "All Other Countries".
The "Home Country" zone is the country from which you will be sending your orders.
The "All Other Countries" zone is optional and can be used for setting up postage charges for all other countries that have not already been selected in your other postal zones.
If you wish to post your items globally, then it's worth setting up separate "zones" for each region in the word you will post to. Doing this allows you to set up postage rules, for that region.
To set your "Home Country" delivery zone:
To add a new postal delivery zone:
To set your "All Other Countries" delivery zone:
Select the option from the drop-down list for "Everywhere Else" to either:
If you select "No, we only deliver to selected countries" then you will only offer delivery to the postal zones that you have already set up
Now that you have established which countries (or zones) you do and do not deliver to, you will need to decide on how you will charge postage for each of these.
This is called a 'Postage Type'.
For example, if you are based in the UK you could set up "Postage Types" such as "First Class", "Second Class" and "Special Delivery" in your "Home Country" zone.
To set up your postage types for each zone, please follow the steps below:
For each "Postage Type" you can choose from six different charging methods, which are:
By default, when adding a new postage type, the Active setting will be set to Yes. This means the postage type will be available at the checkout for customers to use once it is saved.
If for any reason you do not want the Postage Type to be active right away or if there was ever a reason you didn't want to offer it, then you can change the Active setting to No.
Please note that if you have no active postage types in a zone, then no postage will be charged for orders to that zone.
This option charges one set postage amount per order.
Simply enter the amount you wish to charge for all orders and click "Add New Delivery Type". Ideal for setting up 1st & 2nd Class postage options.
To learn more about the fixed postage price see here for more information.
This option charges postage based on the weight of the item in kilograms.
This method requires you to set a postage amount per kilogram, for example, 1kg = £4.99.
Simply fill in the price per kilogram and click "Add New Delivery Type".
To use this method you will also need to add the weight of each of your products in kilograms.
To add a weight value to your product, please follow the steps below:
This option enables you to charge a set postage amount per item.
For example, if you would like to set the postage charge to £1.00 per item, simply set the "Price Per Item" to "£1".
Then, for example, when a customer orders 3 items, they will be charged £3.00 postage.
This option will charge postage based on a percentage (which you can set) of the total order price.
For example, if you set your percentage amount to be 10% of the order price, then an order that was £10.00 would have a postage charge of £1.00 applied to it.
Simply enter your chosen percentage and click "Add New Delivery Type".
This option enables you to set postage amounts based on weight groups.
Here, you can charge an amount up to a certain weight. You simply enter postage prices for each weight band in the table.
The weight column must be entered in numerical order, from smallest to largest. Please also ensure a Maximum Postage value is also entered.
To use this method you will also need to add the weight of each of your products in kg.
For further details of how to set up the postage using the banded by weight option, please click here for more information.
This option enables you to set postage price "Bands" based on the total order amount that you choose.
For example, If you had an order for £20.00 then the postage charge would be £2.00.
To set this up, simply enter the Order Value, then set a postage Price for that Value.
You can also set the "Maximum Postage Cost" so that any orders over your largest "Order Value" will be charged a set amount.
If you have any further questions, please get in touch and we will be happy to help.Get in Touch