Help Centre

Support > Ecommerce > Selling Online

How To Plant A Tree For Each Shop Order With Ecologi

Planting a tree with each order your customers place is easy and painless with our integration with Ecologi.

To get started you will need to sign up for an account with Ecologi. Doing so through this link will give you 30 free trees to start your forest and add 30 trees to our Create forest too.

When you sign up you can choose a monthly plan for your business that will automatically plant trees and invest in carbon reduction schemes to help the environment by offsetting your monthly emissions.

If you don’t wish to sign up for their monthly plan you can choose the Pay As You Go option.

Follow the steps below to navigate to their Pay As You Go sign-up form:


1. Click on the Menu icon in the top-right corner

2. Click on the down arrow on the right-hand side of Products

3. Select Impact Shop from the drop-down

 Ecologi Impact Shop

4. Click on the button Sign up and Buy Impact

5. Complete the signup form

How To Connect Ecologi and Your Create Store

Once you have an account setup, you will have access to your Ecologi dashboard and will be able to get set up using the steps below:


1. Login to your Ecologi account

2. From the left-hand menu choose Impact API

Ecologi's Impact API

3. In the first section, Access Keys, click on the button Create New API Key

4. Ecologi will generate an API key for you that you will need to insert into your Create account to link the two together

 Creating an Ecologi Impact API key

Now head to your Create store to connect Ecologi to Create:

1. Log in to your Create Online Shop

2. Click on your profile in the top right-hand corner to access your Account Settings

3. Click on Connections in the drop-down list

4. On the Connections screen click on the Add Connection button in the top-right

5. Now click on the box titled Ecologi

6. In the panel that opens paste your Ecologi API key that you’ve just generated.


Pasting your Ecologi API Key into Create's Integration

7. Click on the Save Changes button at the bottom to complete the setup.


How To Plant A Tree For Each Order

One tree is planted for each order you set to Dispatched in the Order Management area. To complete your order and plant a tree follow the steps below:

  1. Log in to your Create Online Shop
  2. Click on Shop on the top menu
  3. Click on Order Management from the left-hand menu
  4. Change the status of the order to Dispatched using the drop-down next to the order you are processing. 

You can also change the status when you view the order details by clicking the Order Number. 

If you have already set an order to Dispatched but would now like to plant a tree for the order after setting up the connection with Ecologi, set the order to another status and then back to Dispatched. 


How To See Which Orders Have Trees Planted

You can view whether a tree has been successfully planted for an order by clicking the Order Number to open the order details. If for any reason the tree has failed to be planted using the Ecologi connection it will show you here.

You can also view the total number of trees you have planted by visiting the Connections area at any time with the following steps: 

  1. Log in to your Create Online Shop
  2. Click on your profile in the top right-hand corner to access your Account Settings
  3. Click on Connections in the drop-down list

Please note: Depending on how quickly you process your orders you may see a whole clump of trees planted at once in your Ecologi forest, or a single tree planted on its own. This will vary based on whether you have processed a single tree in a particular length of time or if you are batch dispatching lots of orders together.

Frequently Asked Questions

I've set up the connection but when I set an order to dispatched nothing happens to the order?

One of the reasons this happens is if there is no billing agreement setup in your Ecologi account. To check if this is the case please follow the steps below: 

  1. Log in to your Ecologi account
  2. Click on the Menu icon in the top-right corner to open the menu panel
  3. Click on Account towards the bottom of the menu
  4. Click on Billing in the drop-down menu
  5. Enter your card details to set up a new billing agreement
  6. Return to Create and try dispatching an order again

If this doesn't resolve the issue please drop your Account Manager an email with the order details so we can investigate further for you. 

How much does planting a tree cost?

The cost of planting a tree will be displayed in your Impact Shop. The first product in the list is "Plant Trees Around The World". It's recommended that you log in to your Ecologi account to view your specific pricing. 

When does Ecologi bill for the trees?

Ecologi's current guidance states that they will bill for individual trees planted when the tree total reaches 25. If you have purchased less than 25 trees since your most recent invoice, your impact will roll over to next month's impact. 

How can I display how many trees I have planted in my store? 

We are developing some free imagery you will be able to use to inform your customers that trees are planted for orders on the store and looking at where messaging can be placed in the checkout process to communicate this too. 

Ecologi have a number of assets you can also use which are available in their Media Pack

It is also possible to include a dynamic badge of how many trees you have planted with Ecologi on your website. Read our guide on how to add your Ecologi tree planting badge.

More Questions?

If you have any further questions, please get in touch and we will be happy to help.

Get in Touch