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How To Set Up Discount Codes

Discount codes are a great way to encourage shoppers to purchase with a money-off incentive. This can be either a fixed amount or a percentage.

To set up discount codes to be used with your Create shop please follow the instructions below:

  1. Log in to your Create account 
  2. Click on “Shop” from the Top Menu
  3. Select “Customer Discount Codes” from the left-hand menu
  4. Choose a name to give your code (for your own reference such as "Christmas offer"), then create a discount code to give your customers to enter at the checkout to receive the discount and then set the discount amount you wish to be deducted. 
  5. Choose an expiry date for the discount code if you would like it to expire.

Please Note: You cannot use the “Discount Code” feature to give your products away for free. Due to the way in which the payment gateway providers work, customers will not be able to go through the payment stage with an order total of £0. Also, note that the expiry date of discounts are based on GMT time - see our guide for more information relating to this.

Discount codes are a feature of the Shop Builder, Shop Builder Pro and Shop Builder Advanced packages - see our comparison page for details of all features available.

 

How to use Discount Codes Plus with Shop Builder Pro and Shop Builder Advanced

For many businesses, one of the best ways to retain customers and ensure they feel valued is to use discount codes. With Create's discount codes you can offer either a fixed price or percentage off from the customer's purchase, however with the following options, you can now choose more detailed specifications for their use. For example, you can specify that it can only be used once or used only for customers spending over £20.

In this guide we will be looking at the following:

  • How to apply a minimum spending amount to your discount code
  • How to apply a maximum spending amount to your discount code
  • How to apply a maximum limit to the discount
  • How to limit the usage for your discount code
  • How to apply a discount code to specific products


Please note this feature is available for members on Shop Builder Pro and Shop Builder Advanced.

How to apply a minimum spending amount to your discount code

If you would only like customers who spend over a certain amount to be able to use your discount code you can set this up by following these steps:

  1. Click “Shop” from the Top Menu
  2. Select “Discount Codes” from the left-hand menu
  3. Click “Add Discount Code”
  4. Add the required information, such as discount name and code
  5. In the “Minimum order amount” box add the amount you wish to be the least a customer has to spend to use your discount code
  6. Click “Add Discount Code”.


An example of the “Minimum order amount” field.

For discount codes that you may already have set up, you can also add this information by selecting the “Edit” pencil icon next to your discount code in the “Customer Discount Codes” area.

How to apply a maximum spending amount to your discount code

Alternatively, if you would only like customers who spend under a certain amount to be able to use your discount code please follow these instructions:

  1. Click “Shop” from the Top Menu
  2. Select “Discount Codes” from the left-hand menu
  3. Click “Add Discount Code”
  4. Add the required information
  5. In the “Maximum order amount” box add the amount you wish to be the most a customer can spend to use your discount code
  6. Click “Add Discount Code”. 


An example of the “Maximum order amount” field.

 

Again, you can change this information for existing discount codes by selecting the “Edit” pencil icon next to your discount code in the “Customer Discount Codes” area.

How to apply a maximum limit to the discount amount

In certain scenarios, you may want to offer a percentage discount but only up to a total discount amount. For example, 50% up to a total discount of £5.00 off. This is sometimes also known as a Maximum Redemption Value. To set this up please follow these instructions:

  1. Click "Shop" from the "Top Menu"
  2. Select "Discount Codes" from the left-hand menu
  3. Click "Add Discount Code"
  4. Fill out the Discount Name and Discount Code fields
  5. Select "Percentage" as the "Type of discount" ("Maximum discount amount" is only available with this type of discount)
  6. Enter the percentage amount you would like to offer as a discount in the Discount Amount field
  7. Enter the amount you would like to cap the discount at in the Maximum Discount Amount field
  8. Click "Save Changes" when you have finished creating your discount code 

Example of the "Maximum discount amount" field.

 

How to limit the usage for your discount code

If you are running a special promotion or are offering your discount code as a prize you may want to limit the number of times this code can be used. To do this please follow these steps:

  1. Click “Shop” from the Top Menu
  2. Select “Discount Codes” from the left-hand menu
  3. Click “Add Discount Code”
  4. Add the required information
  5. Choose “Yes” on the “Limit Usage” drop-down list
  6. Add the number of times you would like this discount code to be used in the “Limit” box
  7. Click “Add Discount Code”.


An example of limiting usage, and the number of times.

How to apply a discount code to specific products

With this option, you can attach a discount code to an individual product or to multiple products in your shop. To set this up please follow these steps:

  1. Click “Shop” from the Top Menu
  2. Select “Discount Codes” from the left-hand menu
  3. Click “Add Discount Code”
  4. Add the required information
  5. Change “Apply discount for specific products?” to “YES”
  6. Search for your product in the list and select the green tick in the box next to it. The selected product will then move to the right side of the list
  7. Click “Add Discount Code”.

An example of adding discount codes to specific products.

Please note: the discount will only apply to these individual products when in the basket, not the total of the basket.


As with all of the discount code options, these can be used in conjunction with every other option, which means you can provide very specific discounts.

For example, you could set up "buy 3 products from a group and as long as it is over £50 for a 25% discount!". This is perfect for any special promotions or offers you want to run for your customers.

This feature is available for members on Shop Builder Pro and Shop Builder Advanced, so if you do have any questions about upgrading, or would like any help using the feature please do get in touch with your Account Manager. We are always happy to help!