Help Centre

The “Files” area offers you the option of adding files to your website that your customers are then able to download. For example, perhaps you would like your customers to be able to download your craft patterns, or maybe you have a program to explain more about the products you offer that your customers can download.

In this guide we will look at the following:

• How to add files to your Files area
• How to delete files from your Files area
• What is the maximum file size you can upload
• How to add a link to your file in your site

How to add files to your Files area

To add a file to your “Files” area please follow these steps:

1. Go to your “Content” screen from the Top Menu.
2. Click “Files” in the left-hand menu.
3. Select the “Add New File” button.
4. Click “Choose File” and select your file from your computer.
5. Select the “Upload the file!” button.
6. A small modal window will then appear, showing your file as “Uploading”.
7. Your file will appear in your “Files” area.

How to delete files from your Files area

If you wish to delete a file from your “Files” area you can do so by following the instructions below:

1. Go to your “Content” screen in the Top Menu.
2. Click “Files” in the left-hand menu.
3. Tick the box next to the individual file/s you wish to delete. Or to select and delete all tick the box next to "0 items selected".
4. If you are sure you would like to delete your file/s click the “Delete Selected” button. Please note this cannot be reversed once this button is clicked.
5. Your file/s will no longer appear in your “Files” area. 

What is the maximum file size you can upload

The maximum file size that you can upload is 2MB. If your file is larger than this we recommend you compress this file or, alternatively, host the file elsewhere and link to it from your website. 

How to add a link to your file in your site

If you would like to link to your file from a page in your website this can be done by following the steps below:

1. Go to the Design Studio by clicking “Design” in the Top Menu.
2. Click on “Edit Mode” in your Design Studio Toolbar to turn it on.
3. Click “Edit” next to the area of your page you wish to edit.
4. Write your text you would like to link to your file. For example, “Click here to download our guide”
5. Highlight the text and click the “Insert/Edit Link” icon in your Editor Toolbar.
6. Select the drop-down list next to “Your Pages” and choose your file, which will appear at the bottom of the list.
7. Click “Update” and save your changes.

If you have any questions please contact your Account Manager, who will be happy to help!