Help Centre

This feature allows you to receive messages from visitors to your website, whilst blocking unwanted visitors sending you spam. Messages can be sent to your email address and your Create account within the 'Your Enquiries' area.


Using a Contact Form Block


Adding a Contact Form

1. Login to your Create account

2. Click Content in the Top Menu

3. Click the Edit This Page button next to the page you wish to edit.

4. Click the +Add Block button 

5. Select the Form filter from the Block Selector

6. Click and drag one of the contact form blocks onto your page to the desired location.

This will add the Contact Form to your page. When this form is completed by your customers on your website, the email will automatically send through to the address you have in the Site Information area of your Create account.

Editing a Contact Form

The Contact Form block comes with the option for your customers to enter their Name, Email, Phone Number and message. You can edit the titles of these areas by clicking on the one you wish to edit.

You can also edit the text of the Send Message button in the same way. If you hover over the Send Message option, you can edit the ‘Button Settings’.

Within the Button Settings, you can choose the format of your button as well as the Thank You message that will be displayed to your customer when they complete the form.  

Once you have made the changes click Done and then save your changes.

 

Using the Contact Us Page Type


How do I set up my Contact page?

When setting up a Create account, they come with a default contact page. If you don't have one in your account or removed it in the past, you can add one by following the steps below:

1. Log in to your Create account.

2. Click Content from the top menu

3. Click Add a New Page

4. Select Contact

 

What details can I include on my Contact page? 

There are a number of details that you can include on your contact page. To access these options please follow these steps:

1. Click Content from the top menu 

2. Click Edit This Page next to your Contact page

You will be presented with the following page:

 

You can now select the mediums that you want to display on your page. This information is pulled from your Edit Site Information area. You can access and edit it by following the steps below:

1. Go to your Content screen from the top menu 

2. Select Site Information from the left-hand menu 

3. Choose Contact Details

 

Can I personalise the default contact form?

You can indeed personalise the contact form. Simply delete the placeholder text and insert the text what you want each field to be.

You can also write your own Auto Response Message here.


Using a Custom Form or adding a custom HTML Thank You Page

You may indeed use a custom form instead. To do so simply select the relevant option as illustrated in the image below and see our help guide to get you started.

You may want to add an HTML fragment to spruce things up on your contact page. If this is the case then please select an HTML fragment that you have already uploaded to your account as shown below. Please see our guide on adding a HTML Fragment

More Questions?

If you have any further questions, please get in touch and we will be happy to help.

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