Help Centre

This feature allows you to receive messages from visitors to your website, whilst blocking unwanted visitors sending you spam. Messages can be sent to your email address and your Create account within the 'Your Enquiries' area.

How do I set up my Contact page?

When signing up to your trial you are given the opportunity to select a contact page. If you don't choose it first time round simply follow the instructions below:

1. Log in to your Create account. 
2. Go to "Content"
3. Click "Add a New Page"
4. Select "Contact"

What details can I include on my Contact page? 

There are a number of details that you can include on your contact page. To access these options please go to:

1. Your "Content" screen. 
2. Next, click the pencil icon for your contact page.

You will be presented with the following page:

Screen_Shot_2013-08-21_at_15.44.37.png

You can now select the mediums that you want to display on your page. This information is pulled from your 'Edit Site Information' area. You can access and edit it by following the steps below:

1. Go to your "Content" screen from the top menu 
2. Select "Edit Site Information" from the left-hand menu 
3. Choose "Contact Details"

Below is a screenshot of how your contact page may look once you have selected all but the 'Send Auto response...' option:

Screen_Shot_2013-09-05_at_16.07.23.png

What options do you recommend selecting?

1. 'Show Email Contact form'. 
We'd recommend not ticking 'Show Email Address'. This is because if your email address is shown then it is easy for spammers to pick it up and bombard you with unwanted mail. 

2. 'Show CAPTCHA...'
This also makes it difficult for spam to get through the form. 

3. 'Postal Address'
If you are selling items via long distance then this page is a good opportunity to get your physical address on your site, and fulfil that legal requirement.

Can I personalise the contact form?

You can indeed personalise the contact form. As illustrated from the screenshot below, simply delete the grey text and insert the text what you want each field to be.

You can also write your own Auto Response Message via this process:

Screen_Shot_2013-08-21_at_16.40.53.png

Using a Custom Form Instead

You may indeed use a custom form instead. To do so simply select the relevant option as illustrated below and see our help guide to get you started.

Screen_Shot_2013-08-21_at_17.08.22.png

HTML Fragment For Thank You Page

You may want to add an HTML fragment to spruce things up on your contact page. If this is the case then please select an HTML fragment that you have already uploaded to your account as shown below. Please see our guide on adding a HTML Fragment

Screen_Shot_2013-08-21_at_17.08.30.png

If you have any questions please drop an email to your Account Manager who will be happy to help!