Help Centre

Custom Forms are a great feature to use with your Create site. They have many uses such as the ability to create an online registration form, or the option to allow customers to send you an image or some information you require.

You could also use a custom form to collate email addresses for a newsletter you may be sending out.

To create your form, please follow the steps below:

  1. Log into your Create Account.
  2. Click “Content” from the top menu. 
  3. Click “Add/Edit/Delete Forms” from the left hand menu. 
  4. Click ”Create New Form”. 
  5. Type the name of your form in the title box (this will appear above the form on your website page). 
  6. Type the text you would like for your button, e.g. “Submit”, “Send” in the “button text” box below. 
  7. Click “Save and Continue” – you are now ready to start building your form. 

Building your form

You will see a box with your form title and button text.

Now you can specify an alternative email in the “To Email” field. Leave this box blank if you want to use the email address that is already on your account.

You can choose if you want the default “Thank you page” that customers see when they send the form, or a custom page that you have made already via the “Thank You page:” drop-down option.

There is also a tick box so you can choose if you would like customers using this form to enter a code to prove they are not a junk mail robot.

Once you have amended this information as you wish you will need to click “Save Changes”.

Now you will need to add your own custom fields (listed below) to your form.

To add your custom fields

  1. In the box “Add New Field” type in the “Field Label” the text you would like to appear next to the field, for example “Name:”. 
  2. Choose from the box “Field Type” which type of field you would like from the drop down list, for example, “text box”. 
  3. Click “Add Field”.

Once you have finished adding all of your fields, click on “Click here to return to the forms main menu”.

Here you will see a list of all forms you have created. Click on “preview form” to see what your form will look like when you insert it onto your website. 

You can rearrange the fields by clicking on “edit” and use the red arrow icons next to each field to move them until you are happy. 

Once you have created your form(s) you can insert them on to a page of your website using the “Insert Forms” icon on the top row of the editor toolbar. 

This looks like a "ab" in a form field - next to the lightning bolt.

The following types of field are available to add to your form:

Text Box

Best used for short information that cannot be selected, i.e. name, telephone number or a line of an address.

Large Text Box

Good to use for larger amounts of information that cannot be selected, i.e. descriptions or special requirements.

Radio Buttons

Displays a list where you can select one item using a small round blue "radio button".

Check Boxes

Displays a list where you can select more than one item by placing a tick in a box.

Drop Down

Displays a drop down list where you can select one item.

Date Selector

Displays a drop down list of dates you can select.

Upload File

Provides a box to upload or attach a file with a "browse" button. The file size limit is 6MB.

You can also choose whether or not your customer will need to verify that they're human via the reCAPTCHA field. This will be checked by default, but you can remove it by unchecking the box labelled "Require people using this form to enter a code to prove they are not a junk mail robot."

Area of form creator that allows the user to enable reCAPTCHA 

Once you have completed the fields for your form, click "Save Changes".

How to add this to your page

Now you have your custom form created you'll want to insert it into one of your pages. To do so, please go to:

For Content Pages

If you are using Content Pages then click here to see how to add this using a Custom Block. 

For Pagebuilder Pages

  1. Your "Site Content" screen, and click the pencil icon for the page that you want to insert your form onto.
  2. Now click on the square white box icon with "ab" in, located on the editing menu.
  3. Select your custom form and then hit "Insert".

Your custom form should now be inserted onto your desire page!

Please do get in contact with your Account Manager if you have any questions at all!