Help Centre

If you would like to add tracking details to a customer's order, you can do this via the Edit Order screen in the Order Management. By adding these details, they can be included on the Order Dispatched email they receive from your website.

How To Add Tracking Details

1. Click Shop from the Top Menu
2. Click Order Management from the left-hand menu
3. Click on the View Order (eye) icon to expand the order details

4. Click the Edit button

5. The Edit Order screen will then be displayed. Here you can expand the various categories to amend the details.

6. Scroll down and click on Tracking Information to expand the panel

7. There are several fields you can add data to which are:

• Courier Name
• Tracking Number
• Tracking URL

If you do include a tracking URL the tracking number will be a clickable link in the dispatch email to the customers tracking page.

8. Once the order details have been added, click Update Order Details to save them.

Including The Tracking Information In Dispatch Emails

Once you have added tracking details to an order, you can have them included in the dispatch email you send to the customer. There are 2 ways you can set this up.

If you would only like to add tracking details on a per order basis, rather than on every order, you can add them once you have marked an order as Dispatched in the Order Management.

1. Locate the order you wish to send a dispatched email to and select Dispatched from the drop-down menu
2. Toggle on the Send Emails? option

3. In the email preview window, you can add the following tags to include the tracking data you have added to the order

[TRACKING_COURIER] - This will add the name of the courier eg. Parcelforce

[TRACKING_NUMBER] - This will add the tracking number. If you also provided a tracking URL, it will be a clickable link to the tracking page for the customer.

Including the following tags at the beginning and at the end will ensure the tags are only shown in an email that actually has tracking data.
[TRACKING_START] [TRACKING_END]

For example, you can set it up like the following:

[TRACKING_START] [TRACKING_COURIER] [TRACKING_NUMBER] [TRACKING_END]

If you would like to include this data for every dispatch email, you can add the tags into the Dispatch Email template in the following location in your account.

1. Click Shop from the Top Menu
2. Click Order Management from the left-hand menu followed by Settings
3. Click the Emails tab
4. Add the tags into the Dispatch Email preview text box where you would like them to be included.

5. Click Save Changes.