Help Centre

Before turning on SSL Encryption for your website, you will need to check that the following areas have been set up correctly:

Domain Pointing Correctly

If you have added a domain name to your Create account which is registered elsewhere, you will need to ensure that it is pointing correctly at your Create website. If you have added multiple domain names that are not registered with Create, you will need to ensure that they all are pointing correctly.

To check if your domain name is pointed correctly follow the steps below:

1. Log into your Create account

2. Click Account Icon in the top menu 

3. Click "Site"

4. Click "Manage Domains & Email" 

If you see the below yellow box, this indicates that your domain name is not pointing correctly. You will need to take the settings that are displayed in your Create account and update the DNS Settings with your domain provider:

Domains is set to re-direct

For SSL to work correctly, you will also need to ensure that your domain names are redirecting correctly. You can do this by following these instructions:

1. Log into your Create account

2. Click Account Icon in the top menu 

3. Click "Site"

4. Click "Manage Domains & Email" 

5. Ensure that the drop-down menu next to your primary domain is set to ‘Redirect other domains’.

Disable Expired Domain Names

If you have multiple domain names linked with your Create account but some of them are no longer in use and have expired, you will need to either renew the domain and ensure it is pointing correctly, or if the domain name is not in use disable the domain name in your account. To disable the domain name you can follow these instructions:

1. Log into your Create account

2. Click Account Icon in the top menu 

3. Click "Site"

4. Click "Manage Domains & Email" 

4. Click the ‘Disable’ button next to the domain you wish to disable.

Once these are all completed, you will then be able to switch on SSL in your Create account. If you have any questions about pointing, redirecting or disabling your domain, please contact your Account Manager and they will be happy to help. 

Please note: If you purchase an SSL certificate for your website externally from Create you will not be able to add it to your Create website. Our system does not support externally purchased SSL Certificates.