Help Centre

What is SSL?

SSL stands for Secure Socket Layer and works as just that - an added layer of security. This means that with SSL Encryption, your website has protection of data and sensitive information passed between server and browser, making it less likely for a third party to intercept the information. At Create, we believe that it's in the best interests of all internet users to move to a secure web, and we encourage all website owners to ensure SSL Encryption is enabled on their websites.

When SSL is enabled across your site, you will see a padlock and https:// (rather than http://) showing in your domain URL.



The padlock indicates to your customers that the site is secure and it is safe for them to enter any sensitive data through the site. Having a secure website will improve your company’s reputability and will put confidence and trust in your customers. As a result, SSL encryption can actually improve conversions or sales from the site as potential customers are reassured that your whole site is secure, and they can safely enter their information online.

What happens if I don’t have SSL on my website?

From July 2018, Google and other browsers started to flag websites without SSL Encryption and are displaying them as ‘Not Secure’ in the URL bar.



As well as this, pages that ask for personal details will be targeted and browsers have will show a “not secure” message to warn off customers from non-SSL pages and even websites altogether.


Google have also announced that they would adjust their indexing system so that more https:// pages were crawled, meaning that these https:// pages will receive an SEO boost. With search engines now prioritising secure sites and content, having SSL encryption on your site has become even more imperative.

How can you enable SSL on your website?

If you’re on any one of either our Website Builder, Shop Builder, Shop Builder Pro or Shop Builder Advanced packages, you already have full SSL encryption included and it’s really simple to ensure it is switched on in your account. To enable SSL,  please see out guide How to add an SSL Encryption To Your Website. If you’re not on one of these packages mentioned above, you can upgrade to enable SSL across your site. If you’re not sure the best package for you, get in touch with your Account Manager and they will be happy to help.

Please note: If you purchase an SSL certificate for your website externally from Create you will not be able to add it to your Create website. Our system does not support externally purchased SSL Certificates.

What to check before turning on SSL

Before you turn on SSL, there will be a few things that need to be checked. They are listed below:  

Domain Pointing Correctly

If you have added a domain name to your Create account which is registered elsewhere, you will need to ensure that it is pointing correctly at your Create website. You will be able to check the records that need setting up in your Manage Domain Names and Email area of your Create account.

Domains are set to redirect

For SSL to work correctly, you will also need to ensure that your domain names are redirecting correctly. You can do this by following these instructions:

1. Log into your Create account

2. Click Account icon in the top menu

3. Click 'Site'

4. Click 'Manage Domains & Email'

5. Ensure that the drop-down menu next to your primary domain is set to ‘Redirect other domains’. 

Disable expired domain names

If you have multiple domain names linked with your Create account but some of them are no longer in use and have expired, you will need to either renew the domain and ensure it is pointing correctly, or if the domain name is not in use disable the domain name in your account. To disable the domain you will need to click the ‘Disable’ icon (looks like a no entry sign) next to your domain name.



More Questions?

If you have any further questions, please get in touch and we will be happy to help.

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