Help Centre

There are a couple of things every ecommerce website must have in order to comply with laws regarding selling online and distance selling.

It is good practice to have a "Terms and Conditions" and "Returns Policy" page. There are many examples of these online you are able to use as a template and tailor to suit your own business. 

We have compiled a handy checklist for you to make sure you have all the elements needed to be a complying online ecommerce business:

• Your business name and contact details

This would typically appear on your “Contact” page.

• A description of your goods or services

This is also good for you SEO and helping visitors understand what you are selling. 

• The price of your products, including all taxes

This is provided when adding your products to the Create system.

• How a customer can pay

Something you can outline in your “Terms and Conditions”

• Delivery arrangements, costs and how long goods will take to arrive

You are able to outline this in your “Terms and Conditions” or "Returns Policy"

• The minimum length of their contract and conditions for terminating contracts

• Information about the customer’s right to cancel within 14 days

This can also be listed within the “Returns and Refunds” policy

For Online selling you must also ensure you:

• list the steps involved in a customer placing an order
• acknowledge receipt of any orders electronically as soon as possible
• take reasonable steps to allow customers to correct any errors in their order
• let customers know what languages are available to them

If you have any questions at all please do get in touch via support

Please note: 

The information contained in the above writing is not a comprehensive legal checklist. The information above is a brief summary for those to consider before making their website live, and whilst trading via their e-commerce website. All laws covered refer to UK and EC law. We accept no liability for any reader acting upon the guidance contained in the above writing whatsoever. The above is merely a help aid aiming to steer e-commerce traders in the right legal direction. For official legal advice please see a solicitor.