Help Centre

Support > Your Account > Your Create Account

I've forgotten my password/username. How do I reset it?

If you need to reset your password or username then not to worry! You will just need to request a reset email on our website. To do this please go to:

  1. Our Password reset page
  2. Enter the username of your account in the box provided and press "Confirm username"
  3. We will  then email you a reset link with further instructions to create a new password
If you have forgotten your username please go to Password Reset Page and enter your email address in the box provided.
Please do get in contact with your Account Manager if you have any questions at all!