Help Centre

If you already have your own domain name with another provider, you can easily point it to your Create website. 

Add Your Domain To Your Create Account

First you'll need to add the domain name to your Create account. To do this please follow the instructions below:

1. Log in to your Create account
2. Click on the Account Icon in the top-right corner to reveal the Account drop-down 
3. Click 'Site' 
4. Click 'Manage Domain & Email'
5. Click 'Add Existing Domain'
6. In the box type the domain name you want to add to your account, for example: your-domain.com, and click the 'Add' button
7. Verify that you already own this domain by clicking 'Yes, I own this domain'
8. The domain name will then be linked to your Create account.
   
   

Configure Your Domain Settings

Next, you will need to log in to the account where your domain name is kept and configure some settings to point it to your Create website.

1. Log in to your domain account
2. Locate the DNS Settings for your domain name
3. Two records need updating in your domain settings area, a CNAME and an A record. These will look like the following:
1. For "www" point it to the web address shown for your Record Type "CNAME"
2. For "@" or "blank" point it to the IP address shown for your Record Type "A"
4. You'll need to ensure no other DNS A Records or CNAME are set up for your "@" (blank), or "www" records. These will conflict with the settings you have just set up.
   
   

The specific settings you need will be displayed in your Create account in the 'Manage Domain Names & Email' area where you added the domain name. You will see the CNAME and A records you need to update to beneath your added domain name. 

NOTE: Every domain registrar will have a different settings area, so it's worth finding your registrar's guide on updating a domains DNS settings or speaking with their support team if you're not sure how to make these changes.

Allow around 30 minutes for the settings to be updated (this might take longer depending on how quickly your provider makes the changes). Then click the button 'Check Domain Settings' and our system will check the settings you have created. If correct the setup settings for the domain name will disappear.

Watch the Video Tutorial