Using Product Ratings is a fantastic way to show the popularity of your product or service and encourage customers to purchase these items. This is something that many leading brands use and will show that your company are honest and open, and so build up a level of trust between the customer and yourself.
A 2013 study by Dimensional Research into online purchasing habits found that consumers purchasing decisions are heavily influenced by product reviews. In fact, a massive 90% of consumers said they could recall making a positive buying decision based on a positive review.
By using our 5-star Product Rating option you can not only allow existing customers to leave a rating on your product, but this rating will then display to any customer who views this product in the future.
In this guide we are going to cover the following
Please note: This feature is available on the Shop Builder Pro and Shop Builder Advanced packages. It is not available on any discontinued product layouts.
To turn on Product Ratings in your product layout please follow these steps:
Your Product Rating stars will then appear on your products straight away!
Once your Product Rating stars are added to your product your customers can then start voting straight away! The process of leaving a rating is as follows:
The email reminder is a fantastic tool that reminds your customers to rate your product one week after their order has been dispatched. This is a great way to not only receive the rating for your product but to maintain a relationship with your customer. By emailing them you are building up a rapport with them, which will give them a great impression of your business and encourage them to come back and visit your website again.
The email sent is automated and is as follows:
As you can see above, on this email the links are taken from the information within your Create account and the email address it is sent from is your email in your "Edit Site Information" area.
It is only possible for a customer to vote once on the product they are rating. This way you are providing the most honest representation of your product to your customer, which is vital when inspiring trust in your brand.
If a customer does try to vote more than once the following message will appear:
This rating is visible on your product on your website, but it will also be shown when your products are shared as part of your Rich Meta Data.
This feature is available on the Shop Builder Pro and Shop Builder Advanced packages.
If you do have any questions about your Product Rating please do not hesitate to contact your Account Manager. We are here to help!