Help Centre

Support > Ecommerce > Facebook Shop

Why don't I have any Category Images showing on my Facebook Shop?

Please note: In order to link your Create Shop to your Facebook Business page, Facebook require that you have at least 2000 ‘likes’ / ‘fans' on your Facebook page. 

In order for your Facebook Shop categories to display images you will need to upload them into your Create account in the relevant category. Please follow these instructions:

  1. Log in to your Create account
  2. Click on "Shop" on the top menu
  3. Click the category you wish to update
  4. Click 'Edit This Category' in the "Current Category" section
  5. Click the link 'Click here to upload your Category Image'
  6. Follow the instructions to upload your image
  7. Click 'Save Changes' to confirm

You will now need to 'Publish' your website for the settings to take effect on your live site.

Please note that products in the 'Adult Products and Services' industry category cannot be connected to a Facebook Shop.

More Questions?

If you have any further questions, please get in touch and we will be happy to help.

Get in Touch