Help Centre

Support > Designing and Building Your Website > Adding Your Content

Why are images appearing incorrectly on my iPhone / iPad?

This is most likely down to your digital camera settings. When a digital camera takes an image it stores "EXIF" data that relates to the camera, exposure, DPI, rotation etc, pretty much any of the settings that relate to this.

You've probably seen it when you upload an image to your computer from a camera or to facebook and you have to rotate it. This is because the EXIF data is telling the computer the settings the camera originally took the photo at.

If you rotate the image using a program then this info is usually overwritten or added so that computers know they should ignore the original. It appears that iPads do not pick up on this and read the original EXIF data.

To amend this issue you will need to remove all of this information from the image via your computer (not Create) and then re-upload it as a new file.

In order to do this, please follow the steps below:

  1. Go to where the image is stored on your computer.
  2. Right-click on the image and click "Properties".
  3. In the "Properties" window, go to the "Details" tab.
  4. There is a link at the bottom that says "Remove Properties and Personal Information" - Click this.
  5. In the "Remove Properties" modal, make sure "Create a copy with all possible properties removed" is selected and click "OK".
  6. Upload the copy to your Create account in the "Add/Delete" images area (Don't replace the original, make it a new one).
  7. Replace the current image with the new property-less "copy".
  8. Save and Publish.

More Questions?

If you have any further questions, please get in touch and we will be happy to help.

Get in Touch