Help Centre

Support > Ecommerce > Selling Digital Products

Using and Purchasing Account Credit with Digital Products

In order to sell Digital Products in your Create shop, you will need Account Credit. When you sign up to Create and start using the Digital Products feature, you will be given 100 Credits, free of charge.

You can keep track of how many credits you are spending via the Digital Products page in your account. To do so, please follow the steps below:

  1. Log in to your account and navigate to the "Shop" screen
  2. Click "Downloadables" in the left-hand menu.

You should then see the following screen where you can clearly see the number of products available in your account and also the number of credits you have spent.

credit.jpg

If you wish to purchase more credit, you can do so via the "Running out of credit? Buy more here" link. Credits cost 1p each and are debited each time one of your Digital Products are purchased. The amount of Credits used for each sale will depend on the size of the file that you have sold.

You can also add Credits to your account by following the instructions below:

  1. Log in to your Create account
  2. Click on "Account" on the top menu
  3. Select "Account Credit".
  4. From this screen, click the "Add Credit" button and choose the amount of credits you wish to purchase.
  5. You will then be taken through to make your payment.

If you would like your Credit balance to be topped up automatically, make sure you click the "Auto Top-Up" button. You will then need to set the limit for that your balance will fall below before it is topped up, and the amount of Credits it will be topped up by.

The "minimum 5p per download..." means that this is the minimum amount of Credits you will be charged to sell your downloadable products, however this amount can vary depending on the size of the file you sell. Below is an example table for the amount of credits needed:

1 MB = 5 credits
2 MB = 5 credits
2.5 MB = 5 credits
3 MB = 6 credits
3.5 MB = 7 credits
4 MB = 8 credits
4.5 MB = 9 credits
5 MB = 10 credits
5.5 MB = 11 credits
6 MB = 12 credits
6.5 MB = 13 credits
7 MB = 14 credits
8 MB = 16 credits

If you require any further information in regards to obtaining the Digital Products feature or purchasing credit, please contact your Customer Account Manager via the "Help & Support" area or see our related guides on Digital Products.