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Support > Domain Names & Email > Domain Names

I registered my domain name with Heart Internet. How do I use it with my site?

If you haven't already done so, you will now need to add your domain name to your Create account. To do this please follow these instructions:

  1. Log in to your Create account
  2. Click on "Account" on the top menu
  3. Click on "Manage Domain Names & Email"
  4. Click on the link for "Add Existing Domain"
  5. Enter the domain name you want to add to your account, for example: then click on the "Add" button.
  6. Your domain name should now display on your "Manage Domain Names & Email" screen.
  7. You may need to publish your website for the website to appear at the new domain name.

You will need to locate your Create IP Address in order to change your account settings with Heart Internet. To locate your Create IP Address please see the steps below:

  1. Log in to your Create account
  2. Click on "Account" on the top menu
  3. Click on "Manage Domain Names & Email"
  4. Message will read: "Your site's allocated IP Address: [Your IP Address]” – see image below

Please note, in the example above [Your IP Address] represents where your IP Address will be displayed; this is a series of numbers. You should use this exact IP Address located within your Create account when altering IP settings with Heart Internet. 

To point your domain name to your Create website using Heart Internet follow these steps*:

  1. Login to your Heart Internet account
  2. Click on “Manage Domain Names”
  3. Select your domain name from the drop-down box and click the "Manage Domain" button
  4. Click on the "DNS Management" icon
  5. Scroll down to the heading that says "Existing DNS Records"
  6. Under "Subdomain" find the entry which is left blank and the entry for "www" and in the box under the column headed "Address" change the "IP Address" to your Create IP Address located in your Create account (see 'locate your IP Address’ steps above)
  7. Scroll down and click the "Update DNS" button. Your change should go through within 24 hours

*These steps are a guideline and may not remain accurate as outside registrars updates sites regularly, please contact your registrar if uncertain.

If you are having any trouble with this, you should be able to contact your registrar's support team who will be able to assist with this, just paste them the instructions above including your Create IP Address and they will be able to help.

Please note, changing your domains “DNS settings” to point to your website should not affect any email service you may currently have set up with your registrar, and you do not need to make any changes to your email settings.

More Questions?

If you have any further questions, please get in touch and we will be happy to help.

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