Help Centre

Stripe has customers spanning a wide variety of industries, including some of the biggest names in ecommerce,  including ASOS, Missguided, Deliveroo, Made.com and Lush.

Why choose Stripe

Stripe is a fantastic payment gateway solution for those looking for an easy to use system, with a great looking interface.

Create can be integrated with Stripe in a quick and easy setup process that allows you to start trading straight away, accepting multiple currencies through all major credit and debit cards.

Creating your Stripe account

To get started with Stripe you will first need to set up a free account. The great thing about Stripe is that you will be able to test out the gateway on your Create website before you activate your Stripe account.

Click here to create your Stripe account.

Adding Stripe to your Create account

You will need to add Stripe as a payment gateway option to your Create account.

To do this, please follow the steps below:

1. Log in to your Create account

2. Click "Shop" from the Top menu

3. Click "Shop Settings" from the left-hand menu

4. Click "Payment Gateways"

5. Click "Add New Gateway"

6. Chose "Stripe"

7. Click "Save Changes" to add the gateway

Testing Stripe with your Create website

Once you have set up your account, you are ready to test it with your Create website! You do not have to test it, you can skip right ahead now to "Activating your Stripe Account and Going Live" here.

To test your account, you will need to get some details from your Stripe account to add here to your payment gateway settings.

To get these, please follow the steps below:

1. Log in to your Stripe account

2. Click "Account" from the top right hand of the page

3. Click "Account Settings"

4. Click the "API Keys" from the top tabs

5. Here, you will need the "Test Secret Key" and "Test Publishable Key"

An example of your test API keys on Stripe.

Now head back over to your Create account and add those keys by following these steps:

1. Click "Shop" from the Top Menu
2. Click "Shop Settings" from the left-hand menu
3. Click "Payment Gateways"
4. Click the edit pencil icon next to "Stripe" to enter the Stripe Configuration screen
5. Enter your  "Test Secret Key" into the "Secret Key" field
6. Enter your "Test Publishable Key" into the "Publishable Key" field
7. Click "Save Changes" to confirm

The Stripe Configuration screen - enter your test keys here.

Once that has been done, you can now test a purchase from your live website!

Simply visit your live website, add a product to your basket, and check out using Stripe. When you are prompted to enter card details, you can enter any of the test card numbers found on Stripe's website here.

Activating your Account and Going Live

Once you are happy you wish to use Stripe as your payment solution, you will need to activate your account with them.

To do this you will need to:

1. Log in to your Stripe Account
2. Click the toggle for "Live" and "Test" in the top right of your account to "Live"
3. Click "Activate Account"
4. You will then be redirected to a form requesting some basic information about your product and business etc
5. Once you've activated your account, you can immediately start using Stripe and charge real cards on your Create website!

The live to test toggle.

Once your account is activated, you will need to add live keys to your Create account. If you have tested stripe following the steps above, you will need to replace the test keys you used with the live keys.

To get your live keys, please follow these steps:

1. Log in to your Stripe account
2. Click "Account" from the top right hand of the page
3. Click "Account Settings"
4. Click the "API Keys" from the top tabs
5. Here, you will need the "Live Secret Key" and "Live Publishable Key"

An example of your API keys on Stripe.

To add the live keys to your Create account, please follow these steps

1. Click "Shop" from the Top Menu
2. Click "Shop Settings" from the left-hand menu
3. Click "Payment Gateways"
4. Click the edit pencil icon next to "Stripe" to enter the Stripe Configuration screen
5. Enter your  "Live Secret Key" into the "Secret Key" field
6. Enter you "Live Publishable Key" into the "Publishable Key" field
7. Click "Save Changes" to confirm

The Stripe Configuration screen - enter your live keys here.

You are now ready to start accepting card payments via Stripe on your Create website!

Charges of Stripe

When you charge money with Stripe (in the UK), you pay a fee of 1.4% (for European Cards) + 20p + VAT* per successful charge. There are no setup fees, no monthly fees, no validation fees, no refund fees, and no card storage fees. There’s also no charge for failed payments or refunds!

For Non-European Cards, you pay a fee of 2.9% + 20p + VAT* per successful charge.

You can read more about Stripe on their website here.

*Charges correct as of May 2017

Who can use Stripe?

Stripe currently accepts UK, US and Canada Sellers. If you are a seller from another country you will need to use another payment gateway provider at this time.

Stripe is available on the Shop Builder, Shop Builder Pro and Shop Builder Advanced packages. If you have any questions about Stripe, please feel free to contact your Account Manager who will be happy to help!