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Why haven't I received settlements from Create Payments?

The Settlements area of your Create Payments Dashboard will display all your bank payments from our partners at Worldpay.

If you notice that you have not been receiving settlements and that they are listed as £0.00, most commonly this will be due to Worldpay not having received verification of your bank details

To view your Create Payments Settlements, please follow the steps below:

1. Log into your Create account
2. Click Shop in the top menu
3. Settings (left-hand menu) > Payment Gateways
4. View Dashboard (below Create Payments)
5. Click the Settlements tab

In some cases, Worldpay will not be able to verify the bank details given during the Create Payments application process and will contact you for more information. Usually, they will email asking for a copy of a bank statement to confirm your details and finalise the setup process. Until the account has been verified they cannot remit funds to your bank.

For any information regarding your settlements, we would encourage you to contact Worldpay directly so you can discuss your account settings and resolve any queries instantly.

We are unable to discuss account details with Worldpay on your behalf for security reasons, so either emailing or phoning them directly will be the best way to answer your questions.

The contact details for Create Payments at Worldpay are:
T: 0330 333 1233

If you can give them your Admin Code this will speed up the process and ensure you are directed to the correct person/department as quickly as possible. The Admin Code will start with the letters WP followed by some letters and/or numbers. You should have this code on the documentation you have received from WorldPay.

If you are unsure what your Admin Code is, please contact your Account Manager who can provide you with the code.

When contacting WorldPay about this, explain the situation, and that we have suggested it could be due to missing bank details on that account, they will be able to check for you and confirm what details they need you to send.

Once they have the information they need, your account will be updated and the past settlements will begin to be paid directly to your account.

More Questions?

If you have any further questions, please get in touch and we will be happy to help.

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