If you are selling goods online via your website, and you intend to have no face-to-face contact with your customer before purchase, you will have to comply with "The Consumer Protection (Distance Selling) Regulations 2000", more commonly referred to as "distance selling regulations".
The regulations considers a 'distance' contract as the following:
"Any contract concerning goods or services concluded between a supplier and a consumer under an organised distance sales or service provision scheme run by the supplier who, for the purpose of the contract, makes exclusive use of one or more means of distance communication up to and including the moment at which the contract is concluded;".
If your service and goods apply to the distance selling regulations you are required to conform with the following:
Please note that, under the Sale of Goods Act 1979, there's no legal requirement for you to provide a refund if the customer just changes their mind after the cooling off period required for distance selling.
This is just a brief overview of what you must conform with when distance selling.
This is subject to many other conditions such as performance of services etc, so we strongly recommend you take some time to read carefully through the full distance selling regulations to ensure you fully comply.
You can find the full distance selling regulation here:
Please also note that, as with any business selling goods or services, you should also be aware of and familiar with other regulations or acts such as:
Other useful resources about your website and the law can be found here:
Please note that this guide is for information purposes only and is not intended as legal advice. Furthermore it is only applicable to sellers based in the UK.
If your business is based outside the UK, different rules will apply and you should seek local legal advice regarding this.
If you're unsure about how any of these laws apply to you, please seek advice from a lawyer, Consumer Direct or similar professional.