Using Royal Mail's Deliver to Neighbour Scheme

Blog > Using Royal Mail's Deliver to Neighbour Scheme

Posted By Create

Tags: royal mail

In a move that sees Britain's national postal service attempt to catch up with independent couriers, the Royal Mail have rolled out their 'Deliver to Neighbour' scheme in the whole of the UK.

What this means is there will be a change to the red 'Something for you' card you find on your welcome mat. Instead of asking you to pick up your parcels from the local sorting office (or have it redelivered), 'sign-for' letters and post that is too large for your letterbox will automatically be left with a neighbour. Then it's up to you to pick it up later.

A quick browse through online discussions about this new scheme reveal a varied opinion. Some, mostly those without easy transport links to their local sorting office, praise the scheme for making their lives easier. However, those that have potentially troublesome neighbours are concerned about the safety of their parcels.

The scheme does offer you the chance to specify a neighbour for the post to be left with, so if you know someone who's friendly and always in, then this change may be a benefit for you. But, unlike sorting offices, even the most reliable neighbours don't keep regular, contracted hours, so there is the small possibility that during holiday season people might find their parcels and letters sitting behind locked doors for a considerable amount of time.

Royal Mail van

If you'd prefer to continue picking parcels up from the sorting office rather than having them left with a neighbour, you do have the opportunity to opt out of this scheme via the Royal Mail's website. You'll be sent an 'opt-out' sticker for you to place near to your letterbox. This lets your postman know you're opting out of the 'Delivery to Neighbour' scheme and that you'd rather have your larger post and sign-for letters taken back to the sorting office.

This new scheme may well be particularly pertinent to those who run distance selling businesses. You might find that there is an increase in 'lost' mail but, conversely, the change might lead to your customers opening their purchases sooner!

We'd love to hear your views about the change. Would you trust your neighbours with your post? How do you feel about your customers' neighbours handling your products? And would you consider advising your customers to opt out of the scheme, or would you rather promote it?

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