Paypal Seller Protection Advice

Blog > Paypal Seller Protection Advice

Posted By Create

Tags: selling online, ecommerce, small business


PayPal is an extremely popular and user-friendly service for online payments. Paypal ensures excellent protection for both buyers and sellers 

Want to know more? Here's a breakdown of what they can do for you, and what you’ll need to do to make the most of PayPal's services

What does PayPal's Seller Protection do?

  • PayPal's Seller Protection policy makes selling even safer, including when the buyer’s shipping address is unconfirmed. (This applies to physical goods only!)
  • Sales can be protected against claims, unauthorised payments and chargebacks.
  • Seller Protection applies regardless of the buyer’s location or country. This is fantastic for those wanting to sell overseas.
  • There is no limit to the value of each transaction PayPal will protect.
  • There is also no limit to the number of payments you can receive reimbursement for.

How do you get a seller refund from Paypal?

  • You should retain proof of delivery and other evidence of your transaction, because PayPal also have Buyer Protection.
  • Log in to your PayPal account to start a dispute and PayPal will begin the refund process.
  • To claim back money from PayPal, select the dispute.
  • Click Escalate to make a claim.
  • Your refund should be in your PayPal account within 30 days.


What does PayPal's Buyer Protection do?

This is also relevant information to bear in mind as those purchasing items from you will be entitled to the buyer protection noted below:

  • PayPal's UK buyer protection enables coverage for intangibles (services, digital goods, travel, event tickets and other intangible items).
  • You should be prepared to provide compelling evidence that you provided the intangible item and it was as you described it to be, should a buyer dispute a transaction.
  • Purchases by UK buyers of most items can be covered except real estate, businesses, vehicles, custom-made items, industrial machinery, items equivalent to cash and items prohibited by PayPal’s Acceptable Use policy or that violate eBay’s prohibited or restricted items policy.
  • PayPal will consider all claims on their merits. If, as a seller, you can show them that you did provide the goods or services as described, PayPal may (but are not obliged to) reject the buyer’s claim.


We know this may seem a bit confusing, but we promise it's not so bad! If you have any questions then please don't hesitate in giving your customer account manager a shout and they'll be happy to assist!

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