10 Top Tips For Customer Satisfaction

Blog > 10 Top Tips For Customer Satisfaction

Posted By Create

Tags: customer services, Free Resources

Customer service has always been an integral part of owning and running a business as they are arguably one of the most important elements to any entreprenuerial success story. Providing them with the best service and satisfaction you can is key and we have listed below our top tips for making sure your customers are happy and spread the word to everyone else!

  • Provide Excellent Customer Support

    Make sure you are responding to your customers quickly. Each time you interact with your customer, whether it's on the phone, via Facebook, Twitter or email, make sure they know you appreciate them and their custom.
  • Make It Personal

     Put a 'thank you' note in with their order. Include your Facebook/Twitter/Pinterest usernames in there and let them know you'd like to keep in touch!
  • Keep In Touch

    Email your customers two weeks after you've sent their orders. Thank them again for their purchase, ask them if they were satisfied with the product and if there is anything else you can do for them. Being attentive to their needs will make your customers feel appreciated!
  • Encourage Loyalty

    Give repeat customers a discount code for their next purchase. You can send this out in their order confirmation or in your two week follow up email.
  • Treat Your Customers

    Send your customers treats with their order. Whether it's a small bag of sweets or a free gift, investing in making your customers happy will make a big difference to your business.

Valentine's Day Banner
In advance of Valentine's Day, we treated our customers to free seasonal graphics for their sites like the banner above.

  • Sale Heads Up

     When you're holding a sale, let your current customers know in advance by sending out a newsletter.
  • Make It Fun

    Encourage your customers to get involved in conversation on your social networks by running competitions.
  • Refer a Friend

     Encourage your customers to suggest your business to a friend by offering a discount or freebie if their friend buys from you.
  • Be Generous With Your Postage

    Shipping is so important. Make sure you send out your products as quickly as possible and keep your customer informed of the progress of their order. If you can, offer free postage on your products, as this is something you can really shout about on your website.
  • Ask For Feedback

    Use this to re-evaluate your site and customer service regularly. Check out your competitors' discounts and offers and make sure you are making changes to your business in order to keep up with them and better them where possible.

If you ever need a bit of assistance making your customers as happy as can be, get in touch with your Customer Account Manager, who knows a thing or ten about good service. If you don't believe us, check out our customer reviews on FreeIndex!


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