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It's been a great couple of months in the Create Customer Services team, especially with the sun coming out to play! From new members joining to old members coming back, it's certainly been busy on our desk!

First of all we have two new Customer Support team members joining, so you'll notice some new faces on Create's 'Who We Are' page. Bukky and Chris both joined as new Account Managers in April and have settled in straight away, bringing new life and laughter to the team.

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Alison Hammond designs and sells bohemian jewellery, clothing and accessories, trading online through her website and shop Lockie & Lulu. Today Alison tells us all about her business in the eighth of our customers' Create Stories. (Check out the end of this post to find out about today's fabulous freebie!)

Hi Alison, tell us a bit about Lockie & Lulu.

It's an online store I run to sell my own bohemian style clothing and jewellery pieces. I mostly work with beads to create my jewellery as I love how versatile they can be. They always look great added to bracelets, necklaces and earrings.

My clothing line is fairly new to my business but I am enjoying the freedom it gives me to experiment with different shapes and fabrics. I'm currently designing dresses for my summer collection which will follow on from a number of kimonos I made for Spring.

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You probably know by now that we're celebrating hosting 10,000 websites with a whole bunch of freebies and special offers, but we thought we'd whet your appetite with a few more details!

We'll be kicking off with a great offer from one of our chums on Monday 22nd April at 9am. Set your alarms, wind up your cuckoo clocks, feed your cockerels and stick it all over the fridge door - this offer is not to be missed!

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Although the New Year brought some snowy surprises, January and February have been productive months for the Customer Services Team. A little bit of snow couldn’t stop us testing a few new features and getting involved with some promotional ideas for helping others reach their New Year resolutions, even if we did find time to throw a few snowballs!

New Year's resolutions were on everyone’s minds in January and we were really excited to introduce Create Action: our campaign to get people to take positive action in the New Year, be that starting your own business or eating more healthily.

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From features that make it easier to browse and share your site to brand new site templates and shop checkout options, 2012 provided loads of great new reasons to be a Creator.

It's been a great year for community contributions too. Your stories grace the pages of our new promotional leaflet and our favourite Create websites are being showcased in 'Site of the Month'. Let's take a quick look at a few new things Create brought you in 2012!

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With a shiny new office, exciting events held at home and away and the welcoming of team members old and new, Create has certainly had a 2012 to remember.

While we're looking forward to an even more exciting 2013, let's take a moment to look at Create's best bits from last year.

If you like what you see, take a look at our jobs page. Who knows, you might find yourself in 'A Look Back at 2013'!

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We don't know about you, but it's been a whirlwind year for us! 2012 saw plenty of features, widgets and payment gateways launched to help our customers build and maintain amazing websites.

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It's funny how Hallowe'en creeps up on you every year, but for one week only www.create.net has transformed into one of the grisliest BooRLs on the World Wide Cobweb!

For the scary season www.create.net has developed an eerily interactive new skin, complete with gruesome, glowing eyes and ghoulish groans.

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With office trips, teaching workshops and a growing pile of help guides it's been a busy month again for the Customer Services team, but it's been a great month indeed.

Lauren has spent a few days out of the office this month, out and about here and there! Firstly she enjoyed a great day at Brighton SEO, listening to talks on the ever-changing SEO world and playing a few games along the way. Following on from the event, Lauren and Lindsay worked on some great new guides on SEO that are sure to help everyone.

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With our first ever Create Event, a gorgeous/torrential bank holiday and the arrival of a new team member August has been a busy month for the Customer Services Team. Unfortunately we haven't had the sunny summer we were hoping for but it has still been a great month.

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PayOffline have made us aware of a recent issue with their payment gateway system which some customers have integrated with their Create website. This issue has resulted in the irretrievable loss of some information for orders made through the gateway between the 18th October 2011 and the 29th October 2011.

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As some of you may know we said goodbye to Harry, one of our Customer Account Managers on Friday.

Harry is returning to his hometown of Jersey and then going on to university in September to study Music Management. We're very sad to see him go, but wish him the best of luck for the future.

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In an effort to provide our customers with quality design services we have decided to open up the opportunity to designers across the world.

We are now taking applications to become a "Create Accredited" Designer. The application process depends on whether or not you are looking to design website templates or just logo / header design.

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We are very excited to be supporting our Marketing Director Ian Carrott in the

London to Paris 2009 Bike Ride this July.

This is a great event which will raise awareness and donations for Action Medical Research.

Action Medica

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DoYourOwnSite! are deeply saddened by the news that explorer and mountaineer Rob Gauntlett and a close friend both aged 21 have died in a tragic climbing accident in the Alps this weekend.

Director of DoYourOwnSite! Limited Ian Carrott worked with Rob on his last expedition for which Rob and his fellow adventurer James Hooper were named National Geographic 2008 Adventurers Of the Year.

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Having grown considerably in the last year, DoYourOwnSite! required larger premises and was very pleased to relocate to the Westergate Business Centre in Brighton on 18th August 2008.

This state of the art office complex was designed with high regard for the environment and includes solar-panel heated water, Geo-thermal heated central heating and a wind turbine generating electricity, promoting the use of renewable energy and sustainability.

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Proud sponsors DoYourOwnSite! (now Create) would like to congratulate two young explorers from West Sussex, Rob Gauntlett and James Hooper, on completing their Pole to Pole Challenge! Having set off on Monday 19th March 2007 from the Magnetic North Pole they arrived at the Magnetic South Pole on 24th April 2008.

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